We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return subject to the conditions below.
Due to the collectible nature of many of our products, all returned items must remain factory sealed and unopened. Opened products are not eligible for return unless they were shipped incorrectly.
Items may be returned within 7 calendar days of the delivery date if all of the following conditions are met:
The item is unused and in its original condition.
The item remains sealed in its original packaging.
Proof of purchase is provided.
Returns requested after 7 days from the delivery date will not be accepted.
For safety, and quality assurance reasons, we do not accept returns for:
Items with opened, damaged, or missing seals.
Used or damaged products.
Products missing original packaging or components.
Clearance, final sale, or specially marked non-refundable items.
Gift cards and digital products.
To initiate a return, please contact our customer service team within 7 days of receiving your order and provide:
Your order number.
The item(s) you wish to return.
The reason for the return.
Once your return request is approved, you will receive instructions for returning the product.
Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method within a reasonable processing period, typically 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs of the product and packaging to assist with the claim.
If you have any questions regarding returns or refunds, please contact us at contact@epickingdom.ca
